Our goal is to make sure all of our customers receive quality service.
Please consider that your furniture is traveling large distances to reach your home. There are countless variables such as traffic, weather and road conditions that we need to consider.
For these reasons, we can't schedule or guarantee delivery on specific dates (holidays, birthdays, special events, move in, etc) as there are multiple stops prior and after your delivery. Also, we can't postpone or reschedule delivery longer than 1 day if you are not available. If this is a concern, please contact us.
It is the customer’s responsibility to determine if their furniture will fit inside their residence or office. We do not accept cancellations, refunds, or returns due to size limitations within the delivery location. This includes obstacles in the driveway and/or entry of the building.
Our delivery crew will not assemble any furniture not purchased through our company.
Please disclose any unusual delivery conditions at the time of purchase. Additional charges may be assessed by the delivery company for failure to disclose such conditions. These conditions may include, but are not limited to, areas where the delivery vehicle is not able to access due to road conditions, weather conditions, narrow roads or driveways, very steep access roads or driveways; ferries, excessive toll roads or additional insured certificates required by any association affiliated with the delivery address.
Delivery teams have the right to reschedule delivery dates based on traffic and weather conditions, at no extra compensation to the customer. Failure to deliver on a specific date or time does not constitute grounds for compensation to the costumer nor does it constitute grounds for cancellation of an order without penalty. Safety for both the customer and delivery crew is priority.
Furniture that is too large to enter the driveway or building, the delivery team will deliver the furniture to the safest dry area (porch, driveway, garage, etc).
Customers must also have any rooms ready to accept furniture. Delivery teams are not authorized to move or remove any existing items from rooms due to liability issues. Delivery teams have the right to request customers to move any obstacles from the entry and cars from the driveway.
There are no provisions allowed for ropes, hoists or machinery to be used; nor removal of any fixtures, doors or windows to allow access. Delivery teams will not risk personal safety or property damage on delivery attempts deemed unsafe.
If it is difficult or impossible to place, maneuver or fit a piece of furniture by a two-man team due to conditions in your home, the consumer is responsible for providing additional placement assistance. The delivery service will not be responsible for damage to your home that results from your request of us to attempt placement in difficult conditions. Delivery personnel will require that you sign a waiver before any attempt is made in difficult situations that risk damage to your home and the furniture being delivered. If placement in the requested area is not feasible, our delivery personnel will place the furniture in an accessible area of your home. This includes attaching and hanging of any mirrors or decoration on the customer's property. Due to insurance and liability reasons we do not offer this service.
The customer will not hold The Mansion Furniture liable for extra costs associated with any of these issues.
Prepare for Delivery
Your safety and satisfaction is our priority. In order to provide you with quality service, we require your cooperation with the following.
Prior to your delivery date, please inform us of any special instructions to reach your delivery address. Please make sure the driveway is clear of any vehicles or obstacles. Have the pathway from the driveway to the entry clear of any obstacles.
Make sure you remove any existing furniture and objects away from the work space of the delivery crew. Delivery crew will not be responsible for any items not removed inside the work space, entryways, or hallways.
Please be proactive about securing your existing property before the delivery.
Customers are responsible for protecting their home's floors from damage by laying rugs, blankets, or cardboard down prior to delivery. The Mansion Furniture will not be responsible for damage to any floors, windows, or walls.
For everyone's safety, we ask that you follow these steps.
• Have a basic idea of where our crew should park, and the route they should take to reach your room.
• Remove any furniture or obstacles from your driveway, doorway, and hallways. This will allow for faster and safer service.
• Please keep any pets, children and elderly people away from our delivery crew.
• If possible, close all doors to rooms not needed for your delivery.
• Respectfully please you keep your distance, a minimum of 6 feet, from our crew.
• Please wear a face mask during your delivery.
• Have a pen ready to sign any documents
Beyond our typical cleaning procedures, we are aggressively sanitizing our work areas. Our delivery teams are also focusing on deeper sanitizing practices, including wearing disposable latex gloves and using hand sanitizer between stops.
Delivery ETAs (Estimated Time of Arrival)
Most products are ‘in stock’ in the vendor’s warehouse. If products are ‘in stock’, they will be ordered from the vendor and estimated delivery time is between two (2) to five (5) working business weeks. If items are ‘out of stock’, we will notify you when that product(s) will become available to ship out.
Our estimates are based on what the vendor tells us it will be, plus the time it takes for us to process the order and the vendor to process the order and ship it. Our ETAs are an estimate and do not imply a legal obligation to deliver within a guaranteed date.
Delivery times can also vary depending on the shipper, time of year and weather conditions to and from the shipping areas. We strive to place accurate lead times on our site in each of the product details. Again, these are the best estimations based on the information we have on hand.
This time frame is subject to change based on the manufacturer’s production schedule, stock on hand, delays in transportation, acts of nature, or any other issues that may arise and further relieved The Mansion Furniture of any liability and/or responsibility in connection therewith.
The delivery fees of furniture depends on destination location, sizes of products, and weights of products. Smaller items that do not require a hydraulic lift gate, or delivery crew will be shipped via parcel service (USPS, FedEx, or UPS).
There are size and weight restrictions on items that can be shipped with parcel services. Items sent through parcel services will be delivered to the home or office. The delivery area will be at the discretion of the parcel delivery company.
Delivery fees are subject to change without notice. All merchandise must be paid in full before deliveries can be scheduled. Please note, if offered Free Delivery the order will be delivered to your delivery address, but assembly and set up is not included. We reserve the right to not assemble furniture on pieces that take too long to assemble inside the customer's home. For example, kids bunk beds and youth beds may be delivered inside the home without assembly.
Customer assumes any processing and delivery fees on exchanges made through warranty execution or accidental coverage plan.
Deliveries to Arizona
The majority of our products come from outside the state to our warehouse in Phoenix, AZ. Once in our possession we will contact you to schedule a delivery date and time window. Delivery time windows are given in three (3) hour increments. For example, your delivery is scheduled between the hours of 11 AM and 1 PM.
The delivery will be carried out with our own company trucks and crew. Our deliveries include full assembly of merchandise. This means our professional delivery crew will bring your furniture to your home, place it inside your desired room, remove the packaging, assemble it, and discard all the debris.
Our delivery fees are subject to change without notice. Delivery fees vary on the number of items, difficulty of delivery, and distance from our warehouse. We also offer delivery of products without assembly if the customer chooses for a cheaper delivery option. Please ask our sales staff for more information.
The Mansion Furniture reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery or pick-up.
Customer Pick Up
We will notify you once your order is ready for pick up. Pick Ups are allowed Monday through Saturday between the hours of 12PM and 6PM. The warehouse is closed on Sundays. Please call one (1) day before you plan to pick up your order, and one (1) hour before on the day of your pick up.
Please bring the original Invoice and ID. The person named on the invoice must be present with a valid picture ID. If someone other than that person will be picking up your furniture contact us by phone prior to pick-up for instructions.
Although our warehouse team is happy to assist with loading, their presence is not guaranteed. Please bring an adequate vehicle, extra help, and proper loading and tying materials. The customer assumes full responsibility to ensure the product is properly loaded and secured. The Mansion Furniture will not load any products to a vehicle that we consider unsafe.
The customer will also not hold liable The Mansion Furniture from any physical harm done to the merchandise, property, or people while picking up furniture. For our security, our warehouse has several security cameras recording so please be aware you will be filmed.
Please inspect the condition of the boxes and merchandise before leaving the warehouse. The customer accepts condition of products they pick up when they sign the proof of delivery (receipt), Sales Invoice, or BOL. The customer may refuse acceptance of any product that has visible damage, which we will order a new one free of charge.
If you pick up an item that has a defect or concealed damage, it is your responsibility to return the item back in original packaging. If the furniture requires replacement parts, the customer needs to pick up parts once they arrive to our location or pay for shipping.
The customer has up to five (5) days to pick up the order before we charge a warehousing fee to hold the furniture past this time. Warehousing fee of $50.00 per month will be issued and charged in full month increments.
If you are concerned about the safety of picking up your order, please ask our sales staff to take advantage of our professional furniture delivery services!
For deliveries outside of Arizona
We ship to customers in the continental United States. The majority of shipping is done with our own truck & crew. If your delivery address is out of our reach, we will subcontract your delivery with a trusted 3rd party shipping company.
Our company truck will pick up directly from our vendor’s warehouses in California. We load the truck with other orders for delivery all across the US. Prior to dispatch we will contact you with approximate delivery date. As the truck gets closer to your zip code we will contact you with more specific delivery date and time frame.
For international deliveries
For international customers, we will deliver your order to the freight forwarder of your choice for free. Please call us 844-877-4727 for more details.
We offer parcel services, curb side delivery, inside delivery, and white glove delivery service. Smaller items and orders will be shipped with selected parcel services (UPS, USPS, or FedEx).
Parcel Services: Your merchandise gets delivered to your desired billing address and is placed at the front area of your workplace or front door of your home. This service has weight and cube restrictions and not all items can be shipped with this method. We will provide you with a link to track your package online.
Curb Side Delivery: This is the most inexpensive delivery service available for large items and orders. A professional and experienced trucking company (also known as a common carrier) is hired for this type of delivery. Deliveries are scheduled by the trucking company and are carried out during normal business hours. The carriers will only unload the furniture to the curbside or nearest loading area, or to the back of the truck. Customers may require assistance unloading the products from the truck. Customers will require additional assistance moving the furniture inside the residence or office. Removal of packaging, assembly of furniture and disposal of packaging debris is also be the customer’s responsibility.
Inside Delivery: Your merchandise will be delivered to your home and placed inside the home. Removal of packaging, assembly of furniture and disposal of packaging debris is the customer’s responsibility. Extra fees may apply for moving merchandise into a second or third story area.
White Glove Delivery: This includes the delivery inside the home, set up of furniture, and disposal of debris. Delivery is available up to a 2nd floor and up to 2 flights of stairs. Additional floors are subject to additional charges if this information is not presented prior to purchase.
For us, white glove delivery means the following:
- Items are delivered in factory packaging
- Delivery crew will bring the furniture inside your home & place it in your room of choice.
- Delivery possible up to the 2nd floor. If items are too large or heavy to reach the 2nd floor safely with a 2 person crew, we will deliver items on the 1st floor. Typically items heavier than 200 lbs will require a 3rd person. It is the customer’s responsibility to ensure items can fit inside the home.
- Full Assembly & setup on most items. Bunk Beds are require manager approval and extra fees may be added.
- Trash pickup (boxes & packaging material). Delivery crews do not pick up small debris (Styrofoam dots) as they do not carry vacuums or brooms.
- No mirror or accessory attachment to the walls.
- Delivery crew will not connect any electrical components or wires
- The room must be ready. Delivery crew will not move existing furniture.
No matter what service you select, you always have the right to inspect the merchandise being delivered to you before signing a proof of delivery, BOL, invoice, waiver, etc. By signing and taking possession of the merchandise you are accepting the condition of the merchandise.
The Mansion Furniture reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery. Click here to read our complete store policies.
Monday - Saturday 10 AM - 6 PM (AZ time)
Sundays - CLOSED
Last updated 09-27-2023