DELIVERY INFORMATION
Our goal is to ensure that every customer receives professional, reliable, and high-quality service.
Please keep in mind that furniture may travel long distances before reaching your home or business. Delivery schedules can be affected by many factors beyond our control, including traffic, weather, road conditions, routing, and other circumstances that may arise during transportation.
For these reasons, The Mansion Furniture cannot schedule or guarantee delivery on a specific date for holidays, birthdays, special events, move-in dates, or other time-sensitive occasions. Delivery routes may include multiple stops before and after your delivery.
f you are unavailable for your scheduled delivery, we may not be able to postpone or reschedule the delivery for more than one (1) day. If this may be a concern, please contact us before placing your order so we can discuss the available options.
It is the customer's responsibility to verify that the furniture will fit through all entrances, doorways, hallways, stairways, elevators, and other areas necessary to reach the desired room. Cancellations, refunds, or returns will not be accepted due to furniture not fitting within the delivery location. This also includes access limitations involving driveways, gates, entrances, or other areas of the property.
Our delivery crews will not assemble furniture or merchandise that was not purchased from The Mansion Furniture.
Please disclose any unusual delivery conditions at the time of purchase. Additional delivery charges may apply when special conditions are not disclosed in advance. These conditions may include, but are not limited to:
Narrow roads or driveways
Steep roads or driveways
Limited or restricted truck access
Difficult road or weather conditions
Ferry transportation
Excessive toll roads
Gated or restricted communities
Building or association requirements
Certificates of Insurance required by a building, HOA, or property management company
Delivery teams reserve the right to delay or reschedule a delivery when traffic, weather, road, access, or safety conditions make delivery unsafe or impractical. A delay or inability to deliver at a specific date or time does not constitute grounds for compensation or cancellation of an order without applicable penalties.
The safety of our customers, their property, and our delivery personnel is always a priority.
If furniture cannot safely enter the driveway, building, residence, or requested room because of its size or existing conditions, the delivery team may place the merchandise in the safest accessible and dry location available, such as a garage, porch, driveway, or another appropriate area.
Customers must have the delivery area ready before the delivery team arrives. Delivery personnel are not authorized to move or remove existing furniture, appliances, personal belongings, or other items due to safety and liability concerns. Customers may be asked to remove vehicles or other obstacles from driveways, entrances, hallways, or delivery pathways.
Our delivery personnel are not authorized to use ropes, hoists, cranes, lifts, or other special machinery unless specifically arranged in advance. They will not remove doors, windows, railings, fixtures, or other parts of the property to complete a delivery.
Delivery personnel will not attempt any delivery or placement that they determine may create an unreasonable risk of personal injury or property damage.
If an item is particularly difficult to maneuver or place with a standard two-person delivery team because of conditions at the property, the customer may be responsible for arranging or paying for additional assistance. If the customer requests that our delivery personnel attempt placement under difficult conditions, a liability waiver may be required before the attempt is made.
If placement in the requested area cannot be safely completed, the furniture will be placed in another accessible and safe area of the home.
For insurance and liability reasons, our delivery personnel do not attach mirrors, artwork, televisions, decorations, or accessories to walls or other areas of the customer's property. The customer agrees that The Mansion Furniture will not be responsible for additional expenses resulting from undisclosed access restrictions, special delivery requirements, or conditions beyond our reasonable control.
PREPARE FOR DELIVERY
Your safety and satisfaction are important to us. To help us provide an efficient and professional delivery, we ask for your cooperation with the following requirements.
Before your scheduled delivery, please notify us of any special instructions or conditions that may affect access to your property.
Please make sure your driveway and the pathway from the delivery vehicle to the entrance are clear of vehicles, furniture, equipment, and other obstacles.
Remove existing furniture, decorations, and personal belongings from the delivery area before our crew arrives. Delivery personnel are not responsible for items left in work areas, entrances, stairways, or hallways.
Please take appropriate steps to protect your existing property before delivery.
Customers are responsible for protecting floors and other surfaces before delivery. We recommend using appropriate floor coverings, rugs, blankets, cardboard, or other protective materials in areas where furniture will be transported or assembled.
For a Safer and More Efficient Delivery
Determine in advance where the delivery vehicle can safely park and the best route for our crew to reach the desired room.
Remove furniture, vehicles, decorations, and other obstacles from driveways, entrances, doorways, stairways, and hallways.
Make sure the room where the furniture will be placed is completely ready before the delivery crew arrives.
Keep pets and children safely away from the delivery and assembly areas.
When possible, close doors to rooms that are not required for the delivery.
Allow our delivery personnel sufficient space to safely carry, maneuver, and assemble your furniture.
Have an authorized adult available to inspect the merchandise and sign the required delivery documents.
DELIVERY ETAs — ESTIMATED TIME OF ARRIVAL
Many of our products are stocked at our vendors' or manufacturers' warehouses.
When merchandise is listed as "In Stock," the item may still need to be ordered from the vendor, processed, transported, and received before final delivery can be completed.
For most in-stock merchandise, the estimated delivery time is approximately two (2) to five (5) business weeks, depending on the manufacturer, destination, transportation schedule, and delivery method.
If an item is out of stock or backordered, we will provide the estimated availability information supplied to us by the manufacturer or vendor whenever possible.
Delivery estimates are based on information provided by manufacturers and vendors, plus the time required to process, transport, receive, and deliver the merchandise.
All delivery dates and ETAs are estimates only and are not guaranteed delivery dates.
Delivery times may vary depending on:
Manufacturer production schedules
Vendor inventory availability
Transportation and freight schedules
Delivery destination
Time of year and seasonal demand
Traffic and road conditions
Weather conditions
Natural disasters or acts of nature
Carrier delays
Other circumstances beyond our reasonable control
We make every reasonable effort to provide accurate lead-time information on our website and product pages. However, these estimates are based on the information available to us at the time and are subject to change.
The Mansion Furniture is not responsible for delays caused by manufacturers, vendors, freight carriers, weather, transportation disruptions, natural events, or other circumstances beyond our reasonable control.
DELIVERY FEES
Furniture delivery fees are determined by several factors, including the delivery destination, number of items, product dimensions, weight, and the type of delivery service required.
Smaller items that meet carrier size and weight requirements may be shipped through parcel services such as UPS, FedEx, or USPS.
Parcel carriers have specific size and weight restrictions. Merchandise shipped by parcel service will generally be delivered to the customer's home or business according to the carrier's delivery policies. Final placement of the package is at the carrier's discretion.
Delivery fees are subject to change without notice. All merchandise must be paid in full before delivery can be scheduled.
If Free Delivery is offered as part of a promotion, the specific delivery service included will be determined by the terms of that promotion. Assembly, installation, or setup may not be included unless specifically stated.
Certain products requiring unusually extensive or specialized assembly may be delivered without assembly or may require an additional assembly charge. Examples may include bunk beds, youth beds, or other complex products.
Customers are responsible for applicable processing, transportation, and delivery charges associated with exchanges resulting from warranty claims or accidental coverage plans, unless otherwise specified by the applicable warranty or protection plan.
DELIVERIES WITHIN ARIZONA
Many of our products are transported from vendor or manufacturer warehouses outside Arizona to our warehouse in Phoenix.
Once your merchandise has arrived and is ready for delivery, we will contact you to arrange a delivery date and estimated delivery window.
Delivery windows are generally provided in approximately three-hour increments. These are estimated arrival windows and may be affected by traffic, weather, previous deliveries, and other circumstances.
Most local deliveries are performed using our company trucks and professional delivery personnel.
When full-service delivery and assembly are included, our delivery team will:
Bring the furniture into your home.
Place the merchandise in the designated room, when safely accessible.
Remove the manufacturer's packaging.
Assemble qualifying furniture.
Remove major packaging materials and debris resulting from the delivery.
Delivery charges vary depending on the number and size of items, delivery distance, accessibility, and difficulty of the delivery.
We may also offer a lower-cost delivery option without assembly. Please contact our sales staff for information regarding available delivery options.
The Mansion Furniture reserves the right to schedule a qualified service technician to inspect or repair minor imperfections identified at the time of delivery or customer pickup when appropriate.
CUSTOMER PICKUP
We will notify you when your order is ready for pickup.
Customer pickups are available:
Monday through Saturday: 12:00 PM – 6:00 PM
Sunday: Closed
Please call at least one (1) day before your planned pickup and again approximately one (1) hour before arriving.
Please bring your original invoice and a valid photo ID. The person named on the invoice should be present at pickup. If another person will be picking up the merchandise, please contact us before pickup for authorization instructions.
Although our warehouse personnel may be able to assist with loading, assistance is not guaranteed. Customers should arrive with:
An appropriate vehicle
Adequate loading assistance
Blankets or other protective materials
Proper straps, ropes, or tie-down equipment
The customer assumes responsibility for ensuring that merchandise is properly loaded and safely secured for transportation.
The Mansion Furniture reserves the right to refuse to load merchandise into a vehicle that we determine is inappropriate or unsafe for transporting the product.
Customers assume responsibility for merchandise after accepting and removing it from our warehouse, including damage resulting from improper loading, securing, transportation, or unloading.
For security and safety purposes, surveillance cameras may be in operation throughout our warehouse and pickup areas.
Inspect Your Merchandise Before Leaving
Please inspect the condition of the packaging and merchandise before leaving our warehouse.
By signing the Proof of Delivery, Sales Invoice, Bill of Lading (BOL), or other pickup documentation and taking possession of the merchandise, the customer acknowledges receipt and the visible condition of the merchandise.
If visible damage is discovered before leaving, please notify our warehouse personnel immediately. Do not leave with merchandise that you believe has been visibly damaged without first reporting the issue.
If concealed damage or a defect is discovered after pickup, please contact us promptly. Merchandise requiring return must generally be returned in its original packaging.
If replacement parts are required, customers may be required to pick up the parts from our location or pay applicable shipping charges.
Orders should be picked up within five (5) days after notification that they are ready. Orders remaining beyond this period may be subject to a $50.00 per month storage fee, charged in full-month increments.
If you have concerns about safely transporting your furniture, please ask our sales staff about our professional furniture delivery services.
DELIVERIES OUTSIDE OF ARIZONA
We provide delivery services to customers throughout the continental United States.
A significant portion of our long-distance deliveries may be performed using our own trucks and delivery crews. When a destination is outside our regular delivery routes, we may arrange transportation through a qualified third-party freight or delivery company.
Our trucks may pick up merchandise directly from vendor warehouses, including warehouses located in California, and transport multiple customer orders along scheduled routes throughout the United States.
Before dispatch, we will make reasonable efforts to provide an approximate delivery date. As the truck approaches your delivery area, we will contact you with a more specific estimated delivery date and time window.
Please remember that long-distance delivery dates and arrival windows are estimates and may change due to routing, traffic, weather, road conditions, mechanical issues, or other circumstances beyond our reasonable control.
INTERNATIONAL DELIVERIES
For international customers, we can arrange delivery of merchandise to the freight forwarder selected by the customer, subject to applicable terms and conditions.
For additional information regarding international orders and delivery arrangements, please contact us at 1-844-877-4727.
DELIVERY METHODS
Depending on the merchandise, destination, and services available in your area, we may offer:
Parcel Service
Curbside Delivery
Inside Delivery
White Glove Delivery
Parcel Service
Smaller merchandise may be shipped using UPS, USPS, FedEx, or another parcel carrier.
Packages are delivered according to the carrier's policies, generally to the customer's home or business address. Parcel shipping is subject to carrier size and weight limitations, so not all furniture qualifies for this service.
Tracking information will be provided when available.
Curbside Delivery
Curbside delivery is generally the most economical option for large furniture and oversized orders.
A professional freight carrier may be used for this service. The carrier will schedule the delivery according to its operating procedures and normally during regular business hours.
Curbside service generally includes unloading the merchandise at the curb, driveway, nearest accessible loading area, or rear of the delivery truck, depending on the carrier and location.
Curbside Delivery does not include:
Moving furniture inside the residence or business
Unpacking merchandise
Furniture assembly
Placement in a specific room
Removal or disposal of packaging materials
Customers should arrange sufficient assistance to move the merchandise from the delivery location into the home or business.
Inside Delive
Inside Delivery includes transporting the merchandise inside the residence or building to an accessible area.
Unless otherwise stated, Inside Delivery does not include unpacking, assembly, setup, or disposal of packaging materials.
Additional charges may apply for stairs, upper floors, elevators, unusually difficult access, or other special conditions.
White Glove Delivery
White Glove Delivery provides a higher level of furniture delivery service and generally includes delivery inside the home, placement in the home, placement in the designated room, qualifying furniture assembly, and removal of major packaging materials.
Unless otherwise agreed in advance, standard White Glove Delivery is generally available up to the second floor and up to two flights of stairs, provided the merchandise can be safely handled by the assigned delivery crew.
Additional charges may apply for additional floors, stairs, difficult access, unusually heavy merchandise, or additional delivery personnel.
Any unusual delivery conditions must be disclosed before delivery.
Our White Glove Delivery Service Generally Includes:
Merchandise arriving in its manufacturer's or factory packaging.
Delivery inside the residence.
Placement in the customer's room of choice, provided the room is safely accessible.
Delivery up to the second floor when the merchandise can be safely transported by a standard two-person crew.
Assembly and setup of most qualifying furniture.
Removal of boxes and major packaging materials resulting from the delivery.
Basic placement of the furniture in the designated area.
Furniture that is exceptionally large or heavy may require additional delivery personnel or additional charges. Items weighing approximately 200 lbs. or more may require a third person depending on their dimensions, configuration, and property access.
The customer is responsible for confirming that merchandise will fit through all doors, hallways, stairways, elevators, and other areas of the property.
Certain products, including bunk beds and other complex furniture, may require manager approval and additional assembly fees.
White Glove Delivery Does Not Include:
Attaching mirrors, artwork, accessories, televisions, or decorations to walls.
Electrical installation or connection of electrical wiring.
Moving or removing existing furniture.
Removal of items not associated with the furniture being delivered.
Specialized hoisting, lifting, or rigging.
Structural modifications to the property.
Extensive cleaning or vacuuming of small packaging particles.
The room must be completely prepared and accessible before the delivery team arrives.
INSPECTION AND ACCEPTANCE OF MERCHANDISE
Regardless of the delivery service selected, customers have the right and responsibility to inspect the merchandise and its packaging before signing the Proof of Delivery, Bill of Lading (BOL), invoice, waiver, or other acceptance documentation.
If visible damage is present, please note it clearly on the delivery documentation and immediately notify the delivery personnel.
Signing the delivery documentation and taking possession of the merchandise generally confirms that the order has been received and acknowledges its visible condition at the time of delivery.
The Mansion Furniture reserves the right, when appropriate, to schedule a qualified furniture service technician to inspect or repair minor imperfections reported at the time of delivery.
Please refer to our Legal Notice and Complete Store Policies for additional information regarding orders, delivery, damages, claims, returns, warranties, and other applicable terms.
STORE HOURS
Monday – Saturday: 10:00 AM – 6:00 PM (Arizona Time)
Sunday: CLOSED
The Mansion Furniture
Customer Service: 1-844-877-4727
Delivery policies, services, fees, and estimated lead times are subject to change. Please contact The Mansion Furniture for the most current information.