Company Policies
We hope to meet your expectations and create an enjoyable experience.
Please read our general policies, terms and conditions, and frequently asked questions carefully. Contact us if you have any questions.
The Mansion Furniture LLC reserves the right to change and/or update our site, policies, service terms, and terms and conditions at any time without prior notification.
Refunds and Returns
Due to our highly competitive prices, we are unable to offer refunds at this time.
Why are there no refunds?
Our wholesale vendors do not allow free returns or refunds once items are paid for and have shipped.
For items that are delivered and refused for non defective or damaged issues, we charge a 30% re-stocking fee from the sale price PLUS all round trip shipping and handling fees.
If your item was shipped with our "Free Shipping", we will charge our "actual" outbound shipping charges as the shipping charges are included in the price, but the customer will be still be charged for the round trip shipping costs incurred by The Mansion Furniture.
Returns are only accepted in their original boxes and packaging. All items must be in their original conditions. Items that are assembled are no longer returnable unless written exemption provided by The Mansion Furniture. Final inspection of returned items may be required prior to final credits or refunds are awarded.
If the customer chooses a re-selection that is lower in the cost than their original net retail purchase, they forego the balance. If the customer chooses a re-selection that is higher in cost than their original net retail purchase, they must pay the difference.
Exchanges are subject to manager approval.
Mattresses, bedding, and linens are also non-refundable and cannot be exchanged.
All sales are final and not subject to full refunds
Site Errors
The information on our website is updated regularly and is displayed as accurately as possible. Unfortunately errors may occur.
Availability of merchandise, prices, and services are subject to change without warning. The Mansion Furniture reserves the right to withdraw any sales or offers on any error found within the website or estimates provided verbally or written.
Therefore we do not guarantee that product descriptions, or another site content are accurate, complete, reliable, current, are error-free. Any and all errors found on our website will be corrected as discovered and without notice.
Disclaimers
The accuracy of displayed products on this website (including colors, finishes, textures, patterns, dimensions, materials, Etc.) are approximate only. Although we cannot guarantee this information to be 100% accurate, we work directly with the information provided by our vendors to ensure you have the most accurate and reliable information. The Mansion Furniture will not be responsible for discrepancies in the product from what was advertised.
Natural differences in color, sheen or grain in wood are normal. Color and veining in stone finishes are normal. Leather and bonded leather products may have varying sheen, texture, or color due to natural occurrences, from dyeing and tanning techniques. These variations are normal and not considered manufacturer defects or damages. Exact furniture finish is not guaranteed to be precisely as pictured.
Furniture may appear different once in your home than how it appeared on our website. Appearance of furniture may vary in color due to differences in lighting conditions of photographs or customer’s monitor resolution.
All product images come directly from our vendor’s resources. All furniture displayed on this website was photographed in professionally lit and staged environments.
The Mansion Furniture does not manufacturer any good sold. We sell products from our wholesale vendors.
Any questions or hesitations based on color or dimensions must be discussed before placing your order, and if not fully addressed, the customer will not hold The Mansion Furniture responsible for discrepancies in the product.
Refusal of delivery due to product discrepancy is subject to 30% re-stocking plus all round trip shipping and handling fees.
Condition of furniture
All of our products are new and never been used, unless customer purchases floor models from our physical showroom. All new products come directly from the manufacturer (vendor). Merchandise Sold "As is" or "Clearance" - are FINAL & will not be eligible for warranty, exchange, allowance, refund or service. We reserve the right to repair or replace the damaged item. Replacement will only occur if the item is deemed not repairable. Claims must be noted on this form at the time of pick up or delivery. Images must be sent to our email or cell phone. Response times vary.
How to place an order
Customers need to communicate with us directly first.
Once you decide on the product you would like to purchase, contact us directly so we can explain the delivery and payment options available to you. After agreeing on the product, price, payment method, and delivery option we simply ask for at least a deposit of half of the value on your order.
After the deposit or full amount due is received, The Mansion Furniture will email you a sales invoice and credit card authorization form. The sales invoice will list the products you are purchasing with item numbers and product descriptions. It will also contain the customer’s bill to address and delivery address. The credit card authorization form is required on all online transactions. Customer will be required to sign and send back this form before we can dispatch the order.
All online sales will ship out once the balance is paid in full. Purchases and payments made during the weekend or after 5 PM, will be registered on the next business day. Deposits on orders will be used to place purchase orders with our vendors, but orders will not ship out until the balance is paid in full.
It is the customer’s responsibility for reviewing the sales invoice sent to them. Please notify us within 24 hours if you have not received the order confirmation email. Contact us immediately if you find any errors on the invoice.
Purchase orders are be placed between 8-12 hours after making your sale. You may not cancel your sale once the purchase order has been placed with our vendor(s). Purchase orders are the orders we, The Mansion Furniture, place with our vendors.
The delivery company assigned to your order will pick up the merchandise at the vendor’s warehouse. For online purchases a tracking number will be generated and provided to the customer. For customers in Arizona, we will contact you directly once your order arrives.
Special Orders
A special order is an item that is not currently available in the store or on our website. The item may be out of stock or unavailable for any reason. A special order item may be any saleable item from the store's inventory. Also, it can be an item that can be changed to a different color, size, or finish than how it is displayed. A special orders cannot be canceled.
Sales Tax
Sales tax will be charged for Arizona residents. For customers outside of Arizona, no sales taxes will be charged, but the customer will be responsible for reporting their purchase(s) and paying sales tax directly to the appropriate state authorities.
Payment Methods
For Arizona customers, you may pay in person at our store with cash, credit cards, personal checks, money orders, cashier’s checks or wire transfer.
We accept Visa, MasterCard, Discover, and American Express. American Express transactions will be charged an additional 3% process fee. Ask about our great financing options!
We require all customers to provide a valid government issued photo ID.
For international customers, all payments must be made through bank wire transfer.
We also offer layaways!
Layaway Policy
Layaway Duration:
We offer free layaway terms of 3, 6, 9 and 12 months. A 10% down payment is required at the time of purchase. There are no minimum payment requirements within the term period, but the full balance must be paid off by the end of the term period or the layaway will be canceled.
Price Policy:
Layaway locks in the current price of the furniture during the layaway term, unless the wholesale cost changes by the manufacturer. If the cost increases, the sales price needs to be adjusted accordingly. The furniture will not be ordered or set aside until the balance is paid in full. If a layaway is canceled, any unpaid balance may be transferred to a new selection or refunded as store credit, but a cancellation fee of $50 will apply.
Payments:
Payments can be made in-store, over the phone, or via digital payment methods (e.g., card transaction, Zelle, Cash App). There is no penalty for paying off the layaway early. Sales tax and delivery fees, if applicable, are due upon completion of the layaway.
Discontinued Merchandise:
If furniture becomes discontinued while on layaway, you may transfer your payments to another product of your choice without penalty.
Delivery and Shipment:
For deliveries within the Phoenix-metro area, we require a minimum of 2 weeks after the final payment for your order to be shipped to our distribution center. Please ask about delivery times for layaway orders shipping outside of Arizona. If out-of-stock items are on your layaway, delivery may take 4-8 weeks after payment. Customers must take possession of in-stock items within 2 weeks of final payment; a storage fee of $10 per week will apply thereafter.
Non-Eligible Items:
Sale and clearance items are not eligible for layaway.
Cancellations and Refunds:
Layaways may be canceled after 1 day but will incur a $50 cancellation fee, with any remaining payments available as store credit. No refunds are accepted, only store credit is issued.
Finance Options
Apart from the great variety of products to choose from, we also offer various finance options!
Our nationally recognized finance options offer you peace of mind knowing you can afford the next great addition to your home! Ask our friendly sales staff for more information.
Price Matching
Since 2008, we have worked very hard to provide a diverse product selection at competitive prices. However we recognize that we must always be competitive to earn your business.
If you have a competitors quote, please email or fax us so we may review the information. The quote must clearly show the brand name or manufacturer name, the model/item number, and price.
Our review process will look for the following criteria to qualify for price matching:
- We only compare with verified and authorized companies.
- The quote must be written digitally or physically. Verbal quotes are not accepted.
- Price match cannot be applied to an order previously or currently placed.
- The products must be new and identical (brand, model number, quantity, finish, etc.)
- Delivery method (curb side, inside, or white glove) will be matched to the competitor's offer and their definition of delivery.
- The product cannot be closeout, discontinued, as is, or clearance.
Availability and Pricing
Availability of merchandise is based on the information provided by the manufacturer. Availability is subject to change without notice. Pricing on our website does not include delivery fees. Please contact us for a quote.
Pricing or typographical errors may occur. At any time after your purchase, we can correct mistakes in pricing or any arithmetic errors made in computing your purchase price. The Mansion Furniture cannot confirm the price of an item until after you order.
In the event that an item is listed at an incorrect price or with incorrect information, The Mansion Furniture shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. All prices shown are in US Dollars (USD).
Unless otherwise clearly expressed, prices do not include delivery. Delivery fees vary on the level of service you agree to. See policies on delivery for more information.
Inventory Information
Our website does not represent accurate inventory information. To check stock on an item, please contact us and let us know which collection you are interested in.
Delivery ETAs (Estimated Time of Arrival)
Most products are ‘in stock’ in the vendor’s warehouse. If products are ‘in stock’, they will be ordered from the vendor and estimated delivery time is between two (2) to four (4) working business weeks. If items are ‘out of stock’, we will notify you when that product(s) will become available to ship out.
Our estimates are based on vendor's information, plus shipping time. Our ETAs are an estimate and do not imply a legal obligation to deliver within a guaranteed date.
All online sales will ship out once the balance is paid in full, unless another agreement is made. Purchases made after 5pm or during the weekend will be registered on the next business day. Deposits on orders will be used to place purchase orders with our vendors, but orders will not ship out until the balance is paid in full unless otherwise agreed upon.
Delivery times can also vary depending on the shipper, time of year and weather conditions to and from the shipping areas. We strive to place accurate lead times on our site in each of the product details. Again, these are the best estimations based on the information we have on hand.
However, the customer acknowledges that this time frame (ETA) is subject to change based on the vendor's production schedule, stock on hand, delays in transportation, acts of nature, or any other issues that may arise and further relieved The Mansion Furniture of any liability and/or responsibility in connection therewith.
Delivery Information
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Please click here to view our delivery policies.
Delivery Fees
The delivery fees of furniture depends on destination location, sizes of products, and weights of products. Smaller items that do not require a hydraulic lift gate, or delivery crew will be shipped via parcel service (USPS, FedEx, or UPS).
There are size and weight restrictions on items that can be shipped with parcel services. Items sent through parcel services will be delivered to the home or office. The delivery area will be at the discretion of the parcel delivery company.
Delivery fees are subject to change without notice. All merchandise must be paid in full before deliveries can be scheduled. Please note, if offered Free Delivery the order will be delivered to your delivery address, but assembly and set up is not included.
Customer assumes any processing and delivery fees on exchanges made through warranty execution.
Delivery Methods
For deliveries in Arizona:
The majority of our products come from outside the state to our warehouse in Phoenix, AZ. Once in our possession we will contact you to schedule a delivery date and time window. Delivery time windows are given in three (3) hour increments. For example, your delivery is scheduled between the hours of 11 AM and 1 PM.
The delivery will be carried out with our own company trucks and crew. Our deliveries include full assembly of merchandise. This means our professional delivery crew will bring your furniture to your home, place it inside your desired room, remove the packaging, assemble it, and discard all the debris.
Our delivery fees are subject to change without notice. Delivery fees vary on the number of items, difficulty of delivery, and distance from our warehouse. We also offer delivery of products without assembly if the customer chooses for a cheaper delivery option. Please ask our sales staff for more information.
The Mansion Furniture reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery or pick-up.
Customer Pick Up: We will notify you once your order is ready for pick up. Pick Ups are allowed Monday through Saturday between the hours of 12PM and 6PM. The warehouse is closed on Sundays. Please call one (1) day before you plan to pick up your order, and one (1) hour before on the day of your pick up.
Please bring the original Invoice and ID. The person named on the invoice must be present with a valid picture ID. If someone other than that person will be picking up your furniture contact us by phone prior to pick-up.
Although our warehouse team is happy to assist with loading, their presence is not guaranteed. Please bring an adequate vehicle, extra help, and proper loading and tying materials. The customer assumes full responsibility to ensure the product is properly loaded and secured. The Mansion Furniture will not load any products that we consider unsafe.
The customer will also not hold liable The Mansion Furniture from any physical harm done to the merchandise, property, or people while picking up furniture. For our security, our warehouse has several security cameras recording so please be aware you will be filmed.
Inspect the condition of the boxes and merchandise before leaving the warehouse. The customer accepts condition of products they pick up when they sign the proof of delivery (receipt), Sales Invoice, or BOL. The customer may refuse acceptance of any product that has visible damage, which we will order a new one free of charge.
If you pick up an item that has a defect or concealed damage, it is your responsibility to return the item back in original packaging. If the furniture requires replacement parts, the customer needs to pick up parts once they arrive to our location or pay for shipping.
The customer has up to five (5) days to pick up the order before we charge a warehousing fee to hold the furniture past this time. Warehousing fee of $50.00 per month will be issued and charged in full month increments.
If you are concerned about the safety of picking up your order, please ask our sales staff to take advantage of our professional furniture delivery services!
For deliveries outside of Arizona:
We ship to customers in the continental United States. For shipments outside the 48 contiguous states please call us 844-877-4727.
Delivery fees vary based on the level of service you request. For international customers, we will deliver your order to the freight forwarder of your choice for free.
For all customers outside the Phoenix-metropolitan area, we offer curb side delivery, inside delivery, and white glove delivery service on large items and orders. Smaller items and orders will be shipped with selected parcel services (UPS, USPS, or FedEx).
Parcel Services: Your merchandise gets delivered to your desired billing address and is placed at the front area of your workplace or front door of your home. This service has weight and cube restrictions and not all items can be shipped with this method.
Curb Side Delivery: This is the most inexpensive delivery service available for large items and orders. A professional and experienced trucking company (also known as a common carrier) is hired for this type of delivery. Deliveries are scheduled by the trucking company and are carried out during normal business hours. The carriers will only unload the furniture to the curbside or nearest loading area, or to the back of the truck. Customers may require assistance unloading the products from the truck. Customers will require additional assistance moving the furniture inside the residence or office. Removal of packaging, assembly of furniture and disposal of packaging debris is also be the customer’s responsibility.
Inside Delivery: Your merchandise will be delivered to your home and placed inside the home. Removal of packaging, assembly of furniture and disposal of packaging debris is the customer’s responsibility. Extra fees may apply for moving merchandise into a second or third story area.
White Glove Delivery: This includes the delivery inside the home, set up of furniture, and disposal of debris. Delivery available up to a 2nd floor and up to 2 flights of stairs. Additional floors are subject to additional charges if this information is not presented prior to purchase. Delivery crew will not hook up electrical components or electrical wires; hang accessories, mirrors or art on walls.
No matter what service you select, you always have the right to inspect the merchandise being delivered to you before signing a proof of delivery, BOL, invoice, waiver, etc. By signing and taking possession of the merchandise you are accepting the condition of the merchandise.
The Mansion Furniture reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.
Damages & Claims
Please inspect your merchandise at the time of delivery. By signing the proof of delivery (receipt), or BOL (Bill of lading), you are accepting the merchandise is acceptable. The customer will risk paying extra shipping costs if damage is found after signing for the proof of delivery or BOL and accepting possession of the damaged merchandise.
If for any reason there is a problem with the delivery, please contact us immediately at 844-877-4727 or 602-503-5487. Do not for any reason sign the proof of delivery (receipt) or BOL, and do not let the delivery team leave without giving us a call first.
If damage is discovered at the time of delivery, and The Mansion Furniture deems it cannot be repaired, the customer must refuse the delivery and declare the refusal and damage on the proof of delivery or BOL. The customer must not accept possession of the damaged merchandise.
A claim will be created between the manufacturer and the transport company. Please note, the claims process between the manufacturer, transport company, the retailer, and the customer might take up to 30 to 60 days for resolution.
If minor imperfections are discovered at the time of delivery, and The Mansion Furniture deems it can be repaired or fixed with replacement parts or paint (including touch up pens) the customer must declare the damage on the proof of delivery or BOL and accept the product. The Mansion Furniture will then ship out replacement parts or paint free of charge.
A furniture repairman may also be hired if the repair work requires professional work, which is the exclusive discretion of management. All damages must be reported at the time of delivery or it will be considered in-home damage.
Sending Proof of Defect or Damage
In order for The Mansion Furniture to classify if an item can be repaired or replaced with parts, we need to see images of the product’s packaging and area of damage. Please take pictures of damage. Taking clear and well-lit images will help assess the issue faster and accurately. Take at least one image close up and one farther away to see the issue.
Send images to sales@themansionfurniture.com or via text to phone number 602-503-5487.
Do not throw away the original packaging material of the damaged product. Place damaged product inside original packaging. Extra fees may be applied if original packaging material is thrown away.
The customer must allow The Mansion Furniture to properly conduct and carry out its claim process with all parties involved including 3rd party transport companies or repair technicians.
The customer will not hold The Mansion Furniture responsible for any damages not disclosed during the initial delivery and acceptance of the furniture.
Shipping Outside the United States
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Shipping outside the US is available for a fee. Customer would incur delivery, taxes, and all customs and/or duty fees. Please note, customers are responsible for remitting any applicable or additional taxes.
All international orders will increase transit time due to customs inspection and further distance from the supplier distribution centers.
All orders are to be paid in full before shipping the merchandise. Orders can be delivered to freight forwarders of the customer’s choice.
At the moment, all international sales are to be paid through bank wire transfer or bank deposits only. No credit or debit cards, cashier's checks, or money orders will be accepted.
Please view section Damages & Claims for more information on what to do for any delivery related issue.
Warranty
All products sold are covered under the original manufacturer warranty. All products are subject to safety and testing standards as required by the US, and may not be certified for use outside the US. Certain product warranties may only be valid in the US.
These warranties are generally limited to defects in materials, and workmanship. Customer may request a copy of the manufacturer’s warranty policy for more detailed information.
Proof of purchase and manufacturer defect will be required to prove the validity of the claim. Once we receive the information, we will create the claim with the manufacturer. The manufacturer will ultimately decide the best course of action on the claim.
Please note, customers may be required to pay for delivery charges on items authorized by manufacturer for replacement, or exchange.
Last updated 09/27/2023