Last updated 02/25/2023
Company Policies
We hope to meet your expectations and create an enjoyable experience. Please read our general policies, terms and conditions, and frequently asked questions carefully. Contact us if you have any questions.
The Mansion Furniture LLC reserves the right to change and/or update our site, policies, service terms, and terms and conditions at any time without prior notification.
Refunds and Returns
Due to our highly competitive prices, we are unable to offer refunds at this time.
Why are there no refunds?
Our wholesale vendors do not allow free returns or refunds once items are paid for and have shipped.
For items that are delivered and refused for non defective or damaged issues, we charge a 30% re-stocking fee from the sale price Plus all round trip shipping and handling fees.
If your item was shipped with our "Free Shipping", we will charge our "actual" outbound shipping charges as the shipping charges are included in the price, but the customer will be still be charged for the round trip shipping costs incurred by The Mansion Furniture.
Returns are only accepted in their original boxes and packaging. All items must be unassembled. Items that are assembled are no longer returnable unless written exemption provided by The Mansion Furniture. Final inspection of returned items may be required prior to final credits or refunds are awarded.
If the customer chooses a re-selection that is lower in the cost than their original net retail purchase, they forego the balance. If the customer chooses a re-selection that is higher in cost than their original net retail purchase, they must pay the difference.
Exchanges are subject to manager approval.
Mattresses, bedding, and linens are also non-refundable and cannot be exchanged.
All sales are final and not subject to refunds
Site Errors
The information on our website is updated regularly and is displayed as accurately as possible. Unfortunately errors may occur.
Availability of merchandise, prices, and services are subject to change without warning. The Mansion Furniture reserves the right to withdraw any sales or offers on any error found within the website or estimates provided verbally or written.
Therefore we do not guarantee that product descriptions, or another site content are accurate, complete, reliable, current, are error-free. Any and all errors found on our website will be corrected as discovered and without notice.
Disclaimers
The accuracy of displayed products on this website (including colors, finishes, textures, patterns, dimensions, materials, Etc.) are approximate only. Although we cannot guarantee this information to be 100% accurate, we work directly with the information provided by our vendors to ensure you have the most accurate and reliable information. The Mansion Furniture will not be responsible for discrepancies in the product from what was advertised.
Natural differences in color, sheen or grain in wood are normal. Color and veining in stone finishes are normal. Leather and bonded leather products may have varying sheen, texture, or color due to natural occurrences, from dyeing and tanning techniques. These variations are normal and not considered manufacturer defects or damages. Exact furniture finish is not guaranteed to be precisely as pictured.
Furniture may appear different once in your home than how it appeared on our website. Appearance of furniture may vary in color due to differences in lighting conditions of photographs or customer’s monitor resolution.
All product images come directly from our vendor’s resources. All furniture displayed on this website was photographed in professionally lit and staged environments.
The Mansion Furniture does not manufacturer any good sold. We sell products from our wholesale vendors.
Any questions or hesitations based on color or dimensions must be discussed before placing your order, and if not fully addressed, the customer will not hold The Mansion Furniture responsible for discrepancies in the product. Refusal of delivery due to product discrepancy is subject to 30% re-stocking plus all round trip shipping and handling fees.
Condition of furniture
All of our products are new and never been used, unless customer purchases floor models from our physical showroom. All new products come directly from the manufacturer. Merchandise Sold "As is" or "Clearance" - are FINAL & will not be eligible for warranty, exchange, allowance, refund or service.
How to place an order
Customers need to communicate with us directly first.
Once you decide on the product you would like to purchase, contact us directly so we can explain the delivery and payment options available to you. After agreeing on the product, price, payment method, and delivery option we simply ask for at least a deposit of half of the value on your order.
After the deposit or full amount due is received, The Mansion Furniture will email you a sales invoice and credit card authorization form. The sales invoice will list the products you are purchasing with item numbers and product descriptions. It will also contain the customer’s bill to address and delivery address. The credit card authorization form is required on all online transactions. Customer will be required to sign and send back this form before we can dispatch the order.
All online sales will ship out once the balance is paid in full. Purchases and payments made during the weekend or after 5 PM, will be registered on the next business day. Deposits on orders will be used to place purchase orders with our vendors, but orders will not ship out until the balance is paid in full.
It is the customer’s responsibility for reviewing the sales invoice sent to them. Please notify us within 24 hours if you have not received the order confirmation email. Contact us immediately if you find any errors on the invoice.
Purchase orders are be placed between 8-12 hours after making your sale. You may not cancel your sale once the purchase order has been placed with our vendor(s). Purchase orders are the orders we, The Mansion Furniture, place with our vendors.
The delivery company assigned to your order will pick up the merchandise at the vendor’s warehouse. For online purchases a tracking number will be generated and provided to the customer. For customers in Arizona, we will contact you directly once your order arrives.
Availability and Pricing
Availability of merchandise is based on the information provided by the manufacturer. Availability is subject to change without notice. Pricing on our website does not include delivery fees. Please contact us for a quote.
Pricing or typographical errors may occur. At any time after your purchase, we can correct mistakes in pricing or any arithmetic errors made in computing your purchase price. The Mansion Furniture cannot confirm the price of an item until after you order.
In the event that an item is listed at an incorrect price or with incorrect information, The Mansion Furniture shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. All prices shown are in US Dollars (USD).
Unless otherwise clearly expressed, prices do not include delivery. Delivery fees vary on the level of service you agree to. See policies on delivery for more information.
Special Orders
A special order is defined by the following: A product that is not shown in our showroom, a product that is not offered by The Mansion Furniture, and a product that appears in our showroom, but is available in a different color, size or finish. A special order cannot be canceled.
Sales Tax
Sales tax will be charged for Arizona residents. For customers outside of Arizona, no sales taxes will be charged, but the customer will be responsible for reporting their purchase(s) and paying sales tax directly to the appropriate state authorities.
Payment Methods
For Arizona customers, you may pay in person at our store with cash, credit cards, personal checks, money orders, cashier’s checks or wire transfer.
We accept Visa, MasterCard, Discover, and American Express. American Express transactions will be charged an additional $2.00 process fee. Ask about our great financing options!
We require all customers to provide a valid government issued photo ID.
For international customers, all payments must be made through bank wire transfer.
We also offer layaways!
Layaway Policy
We offer free layaway for up to three (3) months. There are no minimum payments within the 3 months, but the balance must be paid off within 3 months or the layaway will be cancelled.
Layaway holds the price, not the furniture. Furniture will not be ordered until the balance is paid in full.
On Sale items or clearance items are not eligible for layaway.
If product becomes discontinued while on layaway, you may transfer your deposits to a new selection without penalty.
Customer must allow for ample delivery shipment times. For deliveries within the Phoenix-metro area, we require minimum of 2 weeks time for a layaway order to be shipped to our distribution center. Please ask regarding layaway orders delivering outside of Arizona.
Finance Options
Apart from the great variety of products to choose from, we also offer various finance options!
Our nationally recognized finance options offer you peace of mind knowing you can afford the next great addition to your home! Ask our friendly sales staff for more information.
Price Matching
Since 2008, we have worked very hard to provide a diverse product selection at competitive prices. However we recognize that we must always be competitive to earn your business.
If you have a competitors quote, please email or fax us so we may review the information. The quote must clearly show the brand name or manufacturer name, the model/item number, and price.
Our review process will look for the following criteria to qualify for price matching:
- We only compare with verified and authorized companies.
- The quote must be written digitally or physically. Verbal quotes are not accepted.
- Price match cannot be applied to an order previously or currently placed.
- The products must be new and identical (brand, model number, quantity, finish, etc.)
- Delivery method (curb side, inside, or white glove) will be matched to the competitor's offer and their definition of delivery.
- The product cannot be closeout, discontinued, as is, or clearance.
Delivery Information
We offer delivery services to customers over the age of 18.
It is the customer’s responsibility to determine if their furniture will fit inside their residence or office. The Mansion Furniture will not accept cancellations, refunds, or returns due to size limitations within the residence or delivery location. This includes obstacles in the driveway and/or entry of the building.
Specific delivery dates cannot be promised or guaranteed.
Deliveries on evenings or weekends cannot be guaranteed. Our delivery crew will not assemble any furniture not purchased through our company.
Additional charges may be assessed by the delivery company for any unusual delivery conditions not disclosed at the time of order. Such conditions may include, but are not limited to, areas where the delivery vehicle is not able to access due to road conditions, weather conditions, narrow roads or driveways, very steep access roads or driveways; ferries, excessive toll roads or additional insured certificates required by any association affiliated with the delivery address.
Delivery teams have the right to reschedule delivery dates based on traffic and weather conditions, at no extra cost to the customer. Failure to deliver on a specific date or time does not constitute grounds for compensation to the costumer nor does it constitute grounds for cancellation of an order without penalty. Safety for both the customer and delivery crew is the focus.
If product is not able to enter the driveway or entry of building, the delivery team will deliver the product to the safest dry area (porch, driveway, garage, etc). Customers must also have any rooms ready to accept furniture. Delivery teams are not authorized to move or remove any existing items from rooms due to liability issues. Delivery teams have the right to request customers to move any obstacles from the entry and cars from the driveway. There are no provisions allowed for ropes, hoists or machinery to be used; nor removal of any fixtures, doors or windows to allow access. Delivery teams will not risk personal safety or property damage on delivery attempts deemed unsafe.
If it is difficult or impossible to place, maneuver or fit a piece of furniture by a two-man team due to conditions in your home, the consumer is responsible for providing additional placement assistance. The delivery service will not be responsible for damage to your home that results from your request of us to attempt placement in difficult conditions. Delivery personnel will require that you sign a waiver before any attempt is made in difficult situations that risk damage to your home and the furniture being delivered. If placement in the requested area is not feasible, our delivery personnel will place the furniture in an accessible area of your home. This includes attaching and hanging of any mirrors or decoration on the customer's property. Due to insurance and liability reasons we do not offer this service.
The customer will not hold The Mansion Furniture liable for extra costs associated with any of these issues.
Prepare for Delivery
Your safety and satisfaction is our priority. In order to provide you with quality service, we require your cooperation with the following.
Prior to your delivery date, please inform us of any special instructions to reach your residence or office. Please make sure the driveway is clear of any vehicles or obstacles. Have the pathway from the driveway to the entry clear of any obstacles.
Make sure you remove any existing furniture and objects away from the work space of the delivery crew. Delivery crew will not be responsible for any items not removed inside the work space, entryways, or hallways.
Please be proactive about securing your existing property before the delivery.
Customers are responsible for protecting their home's floors from damage by laying rugs, blankets, or cardboard down prior to delivery. The Mansion Furniture will not be responsible for damage to any floors, windows, or walls.
Prepare for your delivery (COVID-19 procedures)
For your safety, and the safety of our crew we ask that you follow these steps for your delivery.
• Have a basic idea of where our crew should park, and the route they should take to reach your room.
• Remove any furniture or obstacles from your driveway, doorway, and hallways. This will allow for faster and safer service.
• Please open all windows in the room your furniture is going in.
• Please keep any pets, children and elderly people away from our delivery crew.
• If possible, close all doors to rooms not needed for your delivery.
• Respectfully please you keep your distance, a minimum of 6 feet, from our crew.
• Please wear a face mask during your delivery.
• Have a pen ready to sign any documents
Beyond our typical cleaning procedures, we are aggressively sanitizing our work areas. Our delivery teams are also focusing on deeper sanitizing practices, including wearing disposable latex gloves and using hand sanitizer between stops. Please be proactive about securing your existing property before the delivery.
Note, our crew may be wearing special masks that may look intimidating to you. Please do not fear as these masks are for their protection.
After Delivery Procedures (COVID-19 procedures)
Thank you again for your business. We care about you and your family. We suggest you follow these steps after receiving delivery.
• Clean all rooms our crews were in contact, including floors.
• Clean and disinfect any walls, railings, steps, or handles our crew may have touched.
• If possible, close that room’s door and leave windows open.
• Please follow guidelines set by the CDC
We are monitoring local, regional and national government and health agency websites such as the CDC’s to evaluate how we can best operate in this environment while minimizing the health risks to everyone involved. We will adapt our policies as conditions change.
Thank you in advance for your patience and support. Please visit our website, Facebook page, or call us for most updated information.
Delivery ETAs (Estimated Time of Arrival)
Most products are ‘in stock’ in the vendor’s warehouse. If products are ‘in stock’, they will be ordered from the vendor and estimated delivery time is between two (2) to four (4) working business weeks. If items are ‘out of stock’, we will notify you when that product(s) will become available to ship out.
Our estimates are based on what the vendor tells us it will be, plus the time it takes for us to process the order and the vendor to process the order and ship it. Our ETAs are an estimate and do not imply a legal obligation to deliver within a guaranteed date.
All online sales will ship out once the balance is paid in full, unless another agreement is made. Purchases and payments made during the weekend or after 5 PM, will be registered on the next business day. Deposits on orders will be used to place purchase orders with our vendors, but orders will not ship out until the balance is paid in full.
Delivery times can also vary depending on the shipper, time of year and weather conditions to and from the shipping areas. We strive to place accurate lead times on our site in each of the product details. Again, these are the best estimations based on the information we have on hand.
However, the customer acknowledge that this time frame is subject to change based on the manufacturer’s production schedule, stock on hand, delays in transportation, acts of nature, or any other issues that may arise and further relieved The Mansion Furniture of any liability and/or responsibility in connection therewith.
Delivery Fees
The delivery fees of furniture depends on destination location, sizes of products, and weights of products. Smaller items that do not require a hydraulic lift gate, or delivery crew will be shipped via parcel service (USPS, FedEx, or UPS).
There are size and weight restrictions on items that can be shipped with parcel services. Items sent through parcel services will be delivered to the home or office. The delivery area will be at the discretion of the parcel delivery company.
Delivery fees are subject to change without notice. All merchandise must be paid in full before deliveries can be scheduled. Please note, if offered Free Delivery the order will be delivered to your delivery address, but assembly and set up is not included.
Customer assumes any processing and delivery fees on exchanges made through warranty execution.
Delivery Methods
For deliveries in Arizona:
The majority of our products come from outside the state to our warehouse in Phoenix, AZ. Once in our possession we will contact you to schedule a delivery date and time window. Delivery time windows are given in three (3) hour increments. For example, your delivery is scheduled between the hours of 11 AM and 1 PM.
The delivery will be carried out with our own company trucks and crew. Our deliveries include full assembly of merchandise. This means our professional delivery crew will bring your furniture to your home, place it inside your desired room, remove the packaging, assemble it, and discard all the debris.
Our delivery fees are subject to change without notice. Delivery fees vary on the number of items, difficulty of delivery, and distance from our warehouse. We also offer delivery of products without assembly if the customer chooses for a cheaper delivery option. Please ask our sales staff for more information.
The Mansion Furniture reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery or pick-up.
Customer Pick Up: We will notify you once your order is ready for pick up. Pick Ups are allowed Monday through Saturday between the hours of 12PM and 6PM. The warehouse is closed on Sundays. Please call one (1) day before you plan to pick up your order, and one (1) hour before on the day of your pick up.
Please bring the original Invoice and ID. The person named on the invoice must be present with a valid picture ID. If someone other than that person will be picking up your furniture contact us by phone prior to pick-up.
Although our warehouse team is happy to assist with loading, their presence is not guaranteed. Please bring an adequate vehicle, extra help, and proper loading and tying materials. The customer assumes full responsibility to ensure the product is properly loaded and secured. The Mansion Furniture will not load any products that we consider unsafe.
The customer will also not hold liable The Mansion Furniture from any physical harm done to the merchandise, property, or people while picking up furniture. For our security, our warehouse has several security cameras recording so please be aware you will be filmed.
Inspect the condition of the boxes and merchandise before leaving the warehouse. The customer accepts condition of products they pick up when they sign the proof of delivery (receipt), Sales Invoice, or BOL. The customer may refuse acceptance of any product that has visible damage, which we will order a new one free of charge.
If you pick up an item that has a defect or concealed damage, it is your responsibility to return the item back in original packaging. If the furniture requires replacement parts, the customer needs to pick up parts once they arrive to our location or pay for shipping.
The customer has up to five (5) days to pick up the order before we charge a warehousing fee to hold the furniture past this time. Warehousing fee of $50.00 per month will be issued and charged in full month increments.
If you are concerned about the safety of picking up your order, please ask our sales staff to take advantage of our professional furniture delivery services!
For deliveries outside of Arizona:
We ship to customers in the continental United States. For shipments outside the 48 contiguous states please call us 844-877-4727.
Delivery fees vary based on the level of service you request. For international customers, we will deliver your order to the freight forwarder of your choice for free.
For all customers outside the Phoenix-metropolitan area, we offer curb side delivery, inside delivery, and white glove delivery service on large items and orders. Smaller items and orders will be shipped with selected parcel services (UPS, USPS, or FedEx).
Parcel Services: Your merchandise gets delivered to your desired billing address and is placed at the front area of your workplace or front door of your home. This service has weight and cube restrictions and not all items can be shipped with this method.
Curb Side Delivery: This is the most inexpensive delivery service available for large items and orders. A professional and experienced trucking company (also known as a common carrier) is hired for this type of delivery. Deliveries are scheduled by the trucking company and are carried out during normal business hours. The carriers will only unload the furniture to the curbside or nearest loading area, or to the back of the truck. Customers may require assistance unloading the products from the truck. Customers will require additional assistance moving the furniture inside the residence or office. Removal of packaging, assembly of furniture and disposal of packaging debris is also be the customer’s responsibility.
Inside Delivery: Your merchandise will be delivered to your home and placed inside the home. Removal of packaging, assembly of furniture and disposal of packaging debris is the customer’s responsibility. Extra fees may apply for moving merchandise into a second or third story area.
White Glove Delivery: This includes the delivery inside the home, set up of furniture, and disposal of debris. Delivery available up to a 2nd floor and up to 2 flights of stairs. Additional floors are subject to additional charges if this information is not presented prior to purchase. Delivery crew will not hook up electrical components or electrical wires; hang accessories, mirrors or art on walls.
No matter what service you select, you always have the right to inspect the merchandise being delivered to you before signing a proof of delivery, BOL, invoice, waiver, etc. By signing and taking possession of the merchandise you are accepting the condition of the merchandise.
The Mansion Furniture reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.
Damages & Claims
Please inspect your merchandise at the time of delivery. By signing the proof of delivery (receipt), or BOL (Bill of lading), you are accepting the merchandise is acceptable. The customer will risk paying extra shipping costs if damage is found after signing for the proof of delivery or BOL and accepting possession of the damaged merchandise.
If for any reason there is a problem with the delivery, please contact us immediately at 844-877-4727 or 602-503-5487. Do not for any reason sign the proof of delivery (receipt) or BOL, and do not let the delivery team leave without giving us a call first.
If damage is discovered at the time of delivery, and The Mansion Furniture deems it cannot be repaired, the customer must refuse the delivery and declare the refusal and damage on the proof of delivery or BOL. The customer must not accept possession of the damaged merchandise.
A claim will be created between the manufacturer and the transport company. Please note, the claims process between the manufacturer, transport company, the retailer, and the customer might take up to 30 to 60 days for resolution.
If minor imperfections are discovered at the time of delivery, and The Mansion Furniture deems it can be repaired or fixed with replacement parts or paint (including touch up pens) the customer must declare the damage on the proof of delivery or BOL and accept the product. The Mansion Furniture will then ship out replacement parts or paint free of charge.
A furniture repairman may also be hired if the repair work requires professional work, which is the exclusive discretion of management. All damages must be reported at the time of delivery or it will be considered in-home damage.
Sending Proof of Defect or Damage
In order for The Mansion Furniture to classify if an item can be repaired or replaced with parts, we need to see images of the product’s packaging and area of damage. Please take pictures of damage. Taking clear and well-lit images will help assess the issue faster and accurately. Take at least one image close up and one farther away to see the issue.
Send images to sales@themansionfurniture.com or via text to phone number 602-503-5487.
Do not throw away the original packaging material of the damaged product. Place damaged product inside original packaging. Extra fees may be applied if original packaging material is thrown away.
The customer must allow The Mansion Furniture to properly conduct and carry out its claim process with all parties involved including 3rd party transport companies or repair technicians.
The customer will not hold The Mansion Furniture responsible for any damages not disclosed during the initial delivery and acceptance of the furniture.
Shipping Outside the United States
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