Delivery

Delivery Information

We offer delivery services to customers over the age of 18.

It is the customer’s responsibility to determine if their furniture will fit inside their residence or office. The Mansion Furniture will not accept cancellations, refunds, or returns due to size limitations within the residence or delivery location. This includes obstacles in the driveway and/or entry of the building.

Specific delivery dates cannot be promised or guaranteed. 

Deliveries on evenings or weekends cannot be guaranteed. Our delivery crew will not assemble any furniture not purchased through our company. 

Additional charges may be assessed by the delivery company for any unusual delivery conditions not disclosed at the time of order. Such conditions may include, but are not limited to, areas where the delivery vehicle is not able to access due to road conditions, weather conditions, narrow roads or driveways, very steep access roads or driveways; ferries, excessive toll roads or additional insured certificates required by any association affiliated with the delivery address.

Delivery teams have the right to reschedule delivery dates based on traffic and weather conditions, at no extra cost to the customer. Failure to deliver on a specific date or time does not constitute grounds for compensation to the costumer nor does it constitute grounds for cancellation of an order without penalty. Safety for both the customer and delivery crew is the focus.

If product is not able to enter the driveway or entry of building, the delivery team will deliver the product to the safest dry area (porch, driveway, garage, etc). Customers must also have any rooms ready to accept furniture. Delivery teams are not authorized to move or remove any existing items from rooms due to liability issues. Delivery teams have the right to request customers to move any obstacles from the entry and cars from the driveway. There are no provisions allowed for ropes, hoists or machinery to be used; nor removal of any fixtures, doors or windows to allow access. Delivery teams will not risk personal safety or property damage on delivery attempts deemed unsafe.

If it is difficult or impossible to place, maneuver or fit a piece of furniture by a two-man team due to conditions in your home, the consumer is responsible for providing additional placement assistance. The delivery service will not be responsible for damage to your home that results from your request of us to attempt placement in difficult conditions. Delivery personnel will require that you sign a waiver before any attempt is made in difficult situations that risk damage to your home and the furniture being delivered. If placement in the requested area is not feasible, our delivery personnel will place the furniture in an accessible area of your home. This includes attaching and hanging of any mirrors or decoration on the customer's property. Due to insurance and liability reasons we do not offer this service. 

The customer will not hold The Mansion Furniture liable for extra costs associated with any of these issues.

Prepare for Delivery

Your safety and satisfaction is our priority. In order to provide you with quality service, we require your cooperation with the following.

Prior to your delivery date, please inform us of any special instructions to reach your residence or office. Please make sure the driveway is clear of any vehicles or obstacles. Have the pathway from the driveway to the entry clear of any obstacles.

Make sure you remove any existing furniture and objects away from the work space of the delivery crew. Delivery crew will not be responsible for any items not removed inside the work space, entryways, or hallways.

Please be proactive about securing your existing property before the delivery.

Customers are responsible for protecting their home's floors from damage by laying rugs, blankets, or cardboard down prior to delivery. The Mansion Furniture will not be responsible for damage to any floors, windows, or walls.

Prepare for your delivery (COVID-19 procedures)

For your safety, and the safety of our crew we ask that you follow these steps for your delivery.

    • Have a basic idea of where our crew should park, and the route they should take to reach your room.

    • Remove any furniture or obstacles from your driveway, doorway, and hallways. This will allow for faster and safer service.

    • Please open all windows in the room your furniture is going in.

    • Please keep any pets, children and elderly people away from our delivery crew. 

    • If possible, close all doors to rooms not needed for your delivery.

    • Respectfully please you keep your distance, a minimum of 6 feet, from our crew.

    • Please wear a face mask during your delivery.

    • Have a pen ready to sign any documents

Beyond our typical cleaning procedures, we are aggressively sanitizing our work areas. Our delivery teams are also focusing on deeper sanitizing practices, including wearing disposable latex gloves and using hand sanitizer between stops. Please be proactive about securing your existing property before the delivery.

Note, our crew may be wearing special masks that may look intimidating to you. Please do not fear as these masks are for everyone's protection.

After Delivery Procedures (COVID-19 procedures)

Thank you again for your business. We care about you and your family. We suggest you follow these steps after receiving delivery. 

    • Clean all rooms our crews were in contact, including floors.

    • Clean and disinfect any walls, railings, steps, or handles our crew may have touched.

    • If possible, close that room’s door and leave windows open. 

    • Please follow guidelines set by the CDC

We are monitoring local, regional and national government and health agency websites such as the CDC’s to evaluate how we can best operate in this environment while minimizing the health risks to everyone involved. We will adapt our policies as conditions change. 

Thank you in advance for your patience and support. Please visit our website, Facebook page, or call us for most updated information.

Delivery ETAs (Estimated Time of Arrival)

Most products are ‘in stock’ in the vendor’s warehouse. If products are ‘in stock’, they will be ordered from the vendor and estimated delivery time is between two (2) to four (4) working business weeks.  If items are ‘out of stock’, we will notify you when that product(s) will become available to ship out.

Our estimates are based on what the vendor tells us it will be, plus the time it takes for us to process the order and the vendor to process the order and ship it. Our ETAs are an estimate and do not imply a legal obligation to deliver within a guaranteed date.

All online sales will ship out once the balance is paid in full, unless another agreement is made. Purchases and payments made during the weekend or after 5 PM, will be registered on the next business day. Deposits on orders will be used to place purchase orders with our vendors, but orders will not ship out until the balance is paid in full. 

Delivery times can also vary depending on the shipper, time of year and weather conditions to and from the shipping areas. We strive to place accurate lead times on our site in each of the product details. Again, these are the best estimations based on the information we have on hand.

However, the customer acknowledge that this time frame is subject to change based on the manufacturer’s production schedule, stock on hand, delays in transportation, acts of nature, or any other issues that may arise and further relieved The Mansion Furniture of any liability and/or responsibility in connection therewith.

 Delivery ETAs (COVID-19 procedures)

Thank you again for your business. Due to these unprecedented times, we are anticipating delays in our delivery times. As we continue to monitor the Coronavirus pandemic, it has become increasingly clear the risk our crews and 3rd party carriers face. 

We reserve the right to not assemble furniture on pieces that take too long to assemble inside the customer's home. For example, kids bunk beds and youth beds may be delivered inside the home without assembly.

Delivery Fees

The delivery fees of furniture depends on destination location, sizes of products, and weights of products. Smaller items that do not require a hydraulic lift gate, or delivery crew will be shipped via parcel service (USPS, FedEx, or UPS).

There are size and weight restrictions on items that can be shipped with parcel services. Items sent through parcel services will be delivered to the home or office. The delivery area will be at the discretion of the parcel delivery company.

Delivery fees are subject to change without notice. All merchandise must be paid in full before deliveries can be scheduled. Please note, if offered Free Delivery the order will be delivered to your delivery address, but assembly and set up is not included.

Customer assumes any processing and delivery fees on exchanges made through warranty execution.

Delivery Methods

For deliveries in Arizona:

The majority of our products come from outside the state to our warehouse in Phoenix, AZ. Once in our possession we will contact you to schedule a delivery date and time window. Delivery time windows are given in three (3) hour increments. For example, your delivery is scheduled between the hours of 11 AM and 1 PM.

The delivery will be carried out with our own company trucks and crew. Our deliveries include full assembly of merchandise. This means our professional delivery crew will bring your furniture to your home, place it inside your desired room, remove the packaging, assemble it, and discard all the debris.

Our delivery fees are subject to change without notice. Delivery fees vary on the number of items, difficulty of delivery, and distance from our warehouse. We also offer delivery of products without assembly if the customer chooses for a cheaper delivery option. Please ask our sales staff for more information.

The Mansion Furniture reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery or pick-up.

Customer Pick Up:  We will notify you once your order is ready for pick up. Pick Ups are allowed Monday through Saturday between the hours of 12PM and 6PM. The warehouse is closed on Sundays. Please call one (1) day before you plan to pick up your order, and one (1) hour before on the day of your pick up.

Please bring the original Invoice and ID. The person named on the invoice must be present with a valid picture ID. If someone other than that person will be picking up your furniture contact us by phone prior to pick-up.

Although our warehouse team is happy to assist with loading, their presence is not guaranteed. Please bring an adequate vehicle, extra help, and proper loading and tying materials. The customer assumes full responsibility to ensure the product is properly loaded and secured. The Mansion Furniture will not load any products that we consider unsafe.

The customer will also not hold liable The Mansion Furniture from any physical harm done to the merchandise, property, or people while picking up furniture. For our security, our warehouse has several security cameras recording so please be aware you will be filmed.

Inspect the condition of the boxes and merchandise before leaving the warehouse. The customer accepts condition of products they pick up when they sign the proof of delivery (receipt), Sales Invoice, or BOL. The customer may refuse acceptance of any product that has visible damage, which we will order a new one free of charge.

If you pick up an item that has a defect or concealed damage, it is your responsibility to return the item back in original packaging. If the furniture requires replacement parts, the customer needs to pick up parts once they arrive to our location or pay for shipping. 

The customer has up to five (5) days to pick up the order before we charge a warehousing fee to hold the furniture past this time. Warehousing fee of $50.00 per month will be issued and charged in full month increments.

If you are concerned about the safety of picking up your order, please ask our sales staff to take advantage of our professional furniture delivery services!

For deliveries outside of Arizona:

We ship to customers in the continental United States. For shipments outside the 48 contiguous states please call us 844-877-4727.

Delivery fees vary based on the level of service you request. For international customers, we will deliver your order to the freight forwarder of your choice for free.

For all customers outside the Phoenix-metropolitan area, we offer curb side delivery, inside delivery, and white glove delivery service on large items and orders. Smaller items and orders will be shipped with selected parcel services (UPS, USPS, or FedEx).

Parcel Services: Your merchandise gets delivered to your desired billing address and is placed at the front area of your workplace or front door of your home. This service has weight and cube restrictions and not all items can be shipped with this method.

Curb Side Delivery: This is the most inexpensive delivery service available for large items and orders. A professional and experienced trucking company (also known as a common carrier) is hired for this type of delivery. Deliveries are scheduled by the trucking company and are carried out during normal business hours. The carriers will only unload the furniture to the curbside or nearest loading area, or to the back of the truck. Customers may require assistance unloading the products from the truck. Customers will require additional assistance moving the furniture inside the residence or office. Removal of packaging, assembly of furniture and disposal of packaging debris is also be the customer’s responsibility.

Inside Delivery: Your merchandise will be delivered to your home and placed inside the home. Removal of packaging, assembly of furniture and disposal of packaging debris is the customer’s responsibility. Extra fees may apply for moving merchandise into a second or third story area.

White Glove Delivery: This includes the delivery inside the home, set up of furniture, and disposal of debris. Delivery available up to a 2nd floor and up to 2 flights of stairs. Additional floors are subject to additional charges if this information is not presented prior to purchase. Delivery crew will not hook up electrical components or electrical wires; hang accessories, mirrors or art on walls.

No matter what service you select, you always have the right to inspect the merchandise being delivered to you before signing a proof of delivery, BOL, invoice, waiver, etc. By signing and taking possession of the merchandise you are accepting the condition of the merchandise.

The Mansion Furniture reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery. 

Parcel Shipments

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

White Glove Delivery Service

Our company truck will pick up directly from our vendor’s warehouses in California. We load the truck with other orders for delivery all across the US. Prior to dispatch we will contact you with approximate delivery date. As the truck gets closer to your zip code we will contact you with more specific delivery date and time frame.

Please keep in mind that our truck travels across the country with multiple. We cannot guarantee specific delivery dates, postpone or reschedule delivery dates if you are not present. If this is a concern, please have a friend or family member receive delivery of your furniture.

For us, white glove delivery means the following:

- Items arrived to your home in factory packaging

- Delivery inside your room of choice, up to 2nd floor. If items are too large or heavy to reach the 2nd floor safely with a 2 person crew, we will deliver item on the 1st floor. It is the customer’s responsibility to ensure items can fit inside the home.

- Full Assembly on most items. Bunk Beds require extra fee.

- Removal of boxes and packaging but not small debris (crews don’t carry vacuums or brooms).

- No mirror or accessory attachment to walls