Legal Notice & Store Policies
Welcome to The Mansion Furniture LLC.
Our goal is to provide our customers with quality furniture, competitive pricing, and professional service. Please carefully review these Store Policies, Terms and Conditions, and related policies before placing an order.
By placing an order with The Mansion Furniture, the customer acknowledges and agrees to the applicable terms and policies in effect at the time of purchase.
The Mansion Furniture LLC reserves the right to modify or update its website, policies, services, prices, terms, and conditions at any time, subject to applicable law.
Refunds, Returns & Exchanges
Because many of our products are ordered specifically from manufacturer and distributor warehouses after an order is placed, all sales are considered final except where otherwise expressly stated in our written policies or required by applicable law.
Returns
Returns or exchanges are not automatically accepted and require prior authorization from The Mansion Furniture.
If an authorized return is accepted for merchandise that is not defective or damaged, the following may apply:
A 30% restocking fee based on the merchandise sale price
Original outbound shipping and delivery charges
Return shipping and transportation charges
Other reasonable costs incurred in returning the merchandise
If the original order qualified for Free Shipping or Free Delivery, the customer may still be responsible for the actual transportation costs incurred by The Mansion Furniture if an authorized return is accepted.
"Free Shipping" or "Free Delivery" means that applicable transportation costs were included or absorbed as part of the original transaction; it does not mean that no transportation cost was incurred.
Return Condition
Authorized returns must generally:
Be returned in their original packaging
Include all original parts and components
Be in new and resalable condition
Not have been assembled, used, altered, or damaged
Assembled merchandise is generally not eligible for return unless The Mansion Furniture provides written authorization.
Returned merchandise may be inspected before any applicable store credit, exchange, or other adjustment is issued.
Exchanges & Reselections
All exchanges and reselections require management approval.
If an approved replacement or reselected item costs more than the original item, the customer is responsible for the difference.
If the replacement or reselected item costs less than the original item, any remaining balance will be handled according to the terms approved by management and applicable law.
Non-Returnable Merchandise
Unless otherwise required by applicable law, the following merchandise is generally non-returnable:
Mattresses
Bedding
Linens
Clearance merchandise
Floor models sold "As Is"
Special-order merchandise
Custom merchandise
Merchandise that has been assembled or used
Any exceptions must be authorized in writing by The Mansion Furniture.
Order Cancellations
Orders may only be canceled before a purchase order has been submitted to the manufacturer or vendor, unless otherwise approved by management.
Because purchase orders may be processed shortly after an order is placed, customers should contact us immediately if they need to request a cancellation.
Once merchandise has been ordered from the manufacturer, distributor, or vendor, cancellation may not be possible.
Special orders and custom orders are generally non-cancelable after the order has been submitted to the supplier.
Website Errors & Corrections
We make reasonable efforts to ensure that information displayed on our website is accurate and current. However, errors may occasionally occur.
These errors may include:
Pricing errors
Typographical errors
Incorrect dimensions
Incorrect product descriptions
Incorrect photographs
Availability errors
Technical errors
Promotional errors
Product availability, specifications, pricing, promotions, and services are subject to change.
If merchandise is listed at an incorrect price or contains materially incorrect information due to a typographical, supplier, system, or other error, The Mansion Furniture reserves the right, subject to applicable law, to correct the error, contact the customer, or cancel the affected transaction.
If an affected transaction is canceled after payment has been collected, any amount due to the customer will be handled according to applicable law and the payment method used.
Product Images, Colors & Specifications
We make reasonable efforts to provide accurate product information using specifications, images, and descriptions supplied by manufacturers, vendors, and distributors.
However, photographs and digital displays cannot always reproduce the exact appearance of furniture.
Differences may occur in:
Color
Wood grain
Texture
Sheen
Fabric appearance
Pattern placement
Stone veining
Leather characteristics
Dimensions
Hardware
Finishes
Computer monitors, smartphones, tablets, lighting conditions, photography, and screen settings may also cause colors to appear differently.
Natural Materials
Natural variation is an expected characteristic of many furniture materials.
Wood may naturally vary in:
Grain
Knots
Color
Texture
Mineral streaks
Stone and stone-look materials may vary in:
Veining
Pattern
Color
Texture
Leather and certain upholstered materials may exhibit natural variations in:
Grain
Texture
Sheen
Color
Reasonable natural variations are not necessarily considered manufacturing defects.
Customers who consider exact color, finish, dimensions, or material characteristics essential to their purchase should contact us before placing the order.
Condition of Merchandise
Unless specifically identified otherwise, merchandise sold by The Mansion Furniture is sold as new merchandise sourced from manufacturers, distributors, or authorized vendors.
Floor samples, clearance items, or other merchandise may occasionally be sold As Is.
Merchandise clearly identified and sold As Is, Floor Sample, or Clearance may have cosmetic imperfections or other conditions disclosed at the time of sale and may have limited or no eligibility for exchange, service, or warranty coverage, subject to applicable law and any manufacturer's warranty that may apply.
The Mansion Furniture may, when appropriate, arrange repair, replacement parts, professional furniture service, or replacement of merchandise depending on the nature of a valid claim.
Replacement of an entire item may not be required when an issue can reasonably be corrected through repair or replacement parts.
How to Place an Order
Customers may place orders through available purchasing methods provided by The Mansion Furniture.
Before purchasing, customers are encouraged to confirm:
Product model or SKU
Color or finish
Quantity
Price
Availability
Delivery method
Delivery charges
Estimated delivery time
After an order is processed, the customer will receive applicable documentation describing the merchandise purchased and transaction details.
Customers are responsible for reviewing their order confirmation or sales invoice for accuracy.
Please contact us immediately if you discover an error.
Orders requiring a remaining balance must generally be paid in full before merchandise is released for shipment or final delivery, unless another written financing or payment arrangement has been approved.
Orders or payments submitted after normal processing hours, on weekends, or on holidays may be processed on the next business day.
Special Orders
A Special Order may include merchandise that:
Is not normally stocked at our showroom or warehouse
Must be ordered specifically for the customer
Is temporarily unavailable locally
Has a customer-selected color, fabric, size, configuration, or finish
Is otherwise ordered specifically from a manufacturer or distributor
Special Orders are generally non-cancelable and non-refundable after the order has been submitted to the manufacturer or supplier, except as otherwise required by applicable law.
Estimated production and delivery times for Special Orders are estimates and are not guaranteed unless expressly agreed to in writing.
Sales Tax
Applicable sales tax, transaction privilege tax, use tax, or similar taxes will be collected when required by applicable federal, state, or local law.
Tax treatment may vary depending on the customer's delivery location, transaction type, applicable tax nexus requirements, and other legal requirements.
The customer may be responsible for taxes that The Mansion Furniture is not legally required to collect.
Payment Methods
We accept approved payment methods that may include:
Visa
Mastercard
Discover
American Express
Cash
Personal or cashier's checks
Money orders
Bank wire transfers
Approved electronic payment methods
Approved financing programs
Available payment methods may vary by transaction type, customer location, and order.
A valid government-issued photo ID may be required for certain transactions.
International orders may be subject to separate payment requirements.
Any payment processing fee or card surcharge, when applicable, will be disclosed and applied in accordance with applicable law and payment-network requirements.
Please ask our sales team about currently available financing options.
Layaway Policy
The Mansion Furniture may offer layaway plans of 3, 6, 9, or 12 months on eligible merchandise.
Initial Payment
A minimum 10% initial payment is generally required to establish a layaway.
The remaining balance must be paid within the selected layaway period.
Merchandise Reservation
Unless specifically agreed otherwise, merchandise is not ordered from the manufacturer or physically reserved until the layaway balance has been paid in full.
This helps prevent furniture from being stored for extended periods while a layaway remains active.
Pricing
The price shown on the layaway agreement will generally remain in effect during the layaway period.
However, when merchandise has not yet been ordered, substantial manufacturer price increases, discontinued products, or other circumstances may require an adjustment or reselection.
Any change will be discussed with the customer before the merchandise is ordered.
Payments
Layaway payments may be accepted through approved payment methods.
Customers may pay off their layaway early without an early-payment penalty.
Applicable taxes and delivery charges may be due when the layaway is completed.
Discontinued Merchandise
If an item becomes unavailable or is discontinued before it has been ordered, payments may be transferred to another eligible product without a reselection penalty.
Cancellation
Layaway cancellations may be subject to a $50 cancellation fee.
Remaining amounts may be issued as store credit according to the applicable layaway agreement and subject to applicable law.
Storage
After a completed layaway order becomes available, the customer should arrange pickup or delivery promptly.
Storage fees may apply when merchandise remains unclaimed beyond the permitted pickup period.
Specific storage charges and timing will be disclosed when applicable.
Exclusions
Sale, clearance, As-Is, and certain special-order merchandise may not qualify for layaway.
Financing
The Mansion Furniture may offer financing programs through independent third-party financing providers.
Approval, interest rates, promotional financing periods, minimum purchase requirements, and other financing terms are determined by the applicable financing provider.
Please contact our sales team for information regarding currently available financing programs.
Price Matching
Since 2008, The Mansion Furniture has worked to provide customers with a broad selection of furniture at competitive prices.
We may consider qualifying competitor price-match requests before purchase.
Price matching is not guaranteed and is subject to management approval.
For consideration, a competitor's offer must generally:
Be from a legitimate and authorized retailer
Be provided in writing or through a verifiable online listing
Clearly identify the manufacturer or brand
Include the exact model or SKU
Be for new merchandise
Match the same quantity, color, finish, configuration, and specifications
Include comparable delivery services and charges
Be currently available for purchase
Price matching generally does not apply to:
Previous purchases
Existing orders
Clearance merchandise
Discontinued merchandise
Floor models
As-Is merchandise
Closeouts
Open-box merchandise
Unauthorized retailers
Delivery services must also be comparable. For example, a competitor's curbside delivery price cannot automatically be compared with our White Glove Delivery price.
Pricing & Availability
Product availability is based primarily on information provided by manufacturers, distributors, and vendors and may change without notice.
Online availability should not be interpreted as a guarantee that merchandise is physically available for immediate shipment.
Please contact us if inventory status is critical to your purchase.
Unless specifically stated otherwise, advertised merchandise prices do not include delivery, assembly, installation, taxes, or additional services.
All prices displayed on our U.S. website are stated in U.S. Dollars (USD) unless otherwise indicated.
Estimated Delivery Times
Estimated delivery times are based on information available from manufacturers, distributors, vendors, carriers, and our own delivery schedules.
For merchandise listed as available or in stock at a vendor warehouse, delivery may generally be estimated at approximately 2 to 5 business weeks, depending on the item and destination.
This is an estimate only and not a guaranteed delivery date.
Delivery times may be affected by:
Manufacturer production schedules
Inventory availability
Vendor processing
Transportation delays
Carrier schedules
Route availability
Traffic
Weather
Natural disasters
Seasonal demand
Labor disruptions
Other circumstances beyond our reasonable control
If a specific delivery date is essential because of a move, birthday, holiday, event, closing date, or other circumstance, please discuss this with us before purchasing.
For our complete delivery terms, please review our Delivery Information Policy.
Delivery Fees
Delivery charges vary depending on:
Destination
Number of items
Product dimensions
Product weight
Delivery service selected
Accessibility
Assembly requirements
Additional personnel or services required
Smaller merchandise may be shipped through parcel services such as UPS, FedEx, or USPS.
Unless specifically stated otherwise, Free Delivery does not automatically include White Glove Delivery, assembly, installation, or setup.
Please review the terms of the applicable promotion.
Delivery Methods
Depending on the merchandise and delivery destination, available services may include:
Parcel Delivery
Eligible smaller items may be shipped through UPS, FedEx, USPS, or another parcel carrier.
Curbside Delivery
Furniture is delivered to an accessible curbside or unloading location.
Curbside Delivery does not include moving furniture inside, unpacking, assembly, placement, or disposal of packaging.
Inside Delivery
Eligible merchandise is brought inside to an accessible location.
Unless otherwise specified, unpacking, assembly, and packaging removal are not included.
White Glove Delivery
White Glove Delivery generally includes:
Delivery into the home
Placement in the designated room
Unpacking
Assembly of most eligible furniture
Removal of major packaging materials
Additional charges may apply for stairs, difficult access, oversized merchandise, additional personnel, or other special delivery conditions.
Delivery personnel do not attach mirrors, artwork, televisions, or accessories to walls and do not perform electrical installations.
Please see our complete Delivery Information Policy for additional terms.
Customer Pickup
We will notify customers when merchandise is ready for pickup.
Pickup is generally available:
Monday–Saturday: 12:00 PM–6:00 PM
Sunday: Closed
Please contact us before arriving to confirm that your order is ready.
Customers should bring:
A valid photo ID
Their invoice or order information
An appropriately sized vehicle
Adequate assistance
Proper straps and securing materials
Warehouse loading assistance may be available but is not guaranteed.
The customer is responsible for safely securing merchandise for transportation.
The Mansion Furniture may refuse to load merchandise when the vehicle or proposed loading method is reasonably considered unsafe.
Customers should inspect merchandise and packaging before leaving the pickup location.
Damages & Claims
Please inspect merchandise carefully at the time of delivery whenever reasonably possible.
If visible damage is discovered:
Notify the delivery team immediately.
Photograph the damage and packaging.
Make sure the damage is documented on the Proof of Delivery or Bill of Lading.
Contact The Mansion Furniture immediately for instructions.
Do not discard the original packaging until the claim has been reviewed.
Visible Damage
Depending on the nature and extent of damage, The Mansion Furniture may arrange:
Replacement parts
Touch-up materials
Professional furniture repair
Manufacturer inspection
Replacement merchandise
Another appropriate remedy
A complete furniture replacement is not automatically required when an issue can reasonably be repaired or corrected.
If merchandise has substantial visible transportation damage, please contact us before allowing the carrier to leave whenever reasonably possible so we can provide instructions.
Concealed Damage
If damage is discovered after unpacking, contact us promptly and provide photographs of:
The entire piece
The damaged area
The manufacturer's label
The exterior packaging
The interior packaging
Any visible damage to the box
Reports made promptly after delivery are easier to document and process.
Photographic Evidence
Clear photographs help manufacturers, carriers, and repair technicians evaluate a claim efficiently.
Please provide at least:
One close-up photograph
One photograph showing the entire item
Photographs of packaging when transportation damage is suspected
Send claim information to:
sales@themansionfurniture.com
or contact:
602-503-5487
Customer Service:
1-844-877-4727
Claim resolution times vary depending on the manufacturer, carrier, availability of replacement parts, and nature of the issue.
International Orders
International shipping may be available for eligible merchandise.
International customers may be responsible for:
Freight charges
Freight forwarding
Customs clearance
Import duties
Taxes
Brokerage fees
Destination charges
Other government or transportation charges
Transit times for international shipments may be longer because of customs processing and distance.
International orders generally must be paid in full before merchandise is released.
Payment methods for international transactions may be restricted to approved bank-transfer methods.
The customer is responsible for selecting an appropriate freight forwarder when required.
Please contact us at 1-844-877-4727 before placing an international order.
Manufacturer Warranties
Furniture sold by The Mansion Furniture may be covered by an applicable manufacturer's warranty.
Warranty coverage, duration, exclusions, remedies, and procedures vary by manufacturer and product.
Customers may request available manufacturer warranty information before purchase.
Proof of purchase and documentation of the claimed defect may be required.
When appropriate, The Mansion Furniture may assist the customer in submitting information to the manufacturer.
The manufacturer or applicable warrantor determines coverage and the remedy available under its warranty.
Depending on the manufacturer's warranty terms, customers may be responsible for transportation, shipping, labor, inspection, or other costs not covered by the warranty.
Products intended for the U.S. market may not have certifications or warranty coverage applicable outside the United States.
Nothing in this policy is intended to limit rights or remedies that cannot legally be waived under applicable law.
Important Notice
These policies are intended to explain The Mansion Furniture's general business practices and terms.
Specific products, manufacturers, financing programs, promotions, deliveries, warranties, and transactions may be subject to additional terms.
If there is a conflict between a manufacturer's warranty and this general policy concerning warranty coverage, the applicable manufacturer's written warranty will govern its own warranty obligations.
For questions before placing an order, please contact us:
The Mansion Furniture LLC
Customer Service: 1-844-877-4727
Monday–Saturday: 10:00 AM–6:00 PM (Arizona Time)
Sunday: Closed