Categories

ecommerce

How to place an order

We prefer to communicate with our customers directly.

Once you decide on the product you would like to purchase, contact us directly so we can explain the delivery and payment options available to you. After agreeing on the product, price, payment method, and delivery option we simply ask for at least a deposit of half of the value on your order.

After the deposit or full amount due is received, The Mansion Furniture will email you a sales invoice and credit card authorization form. The sales invoice will list the products you are purchasing with item numbers and product descriptions. It will also contain the customer’s bill to address and delivery address. The credit card authorization form is required on all online transactions. Customer will be required to sign and send back this form before we can dispatch the order.

All online sales will ship out once the balance is paid in full. Purchases and payments made during the weekend or after 5 PM, will be registered on the next business day. Deposits on orders will be used to place purchase orders with our vendors, but orders will not ship out until the balance is paid in full. 

It is the customer’s responsibility for reviewing the sales invoice sent to them. Please notify us within 24 hours if you have not received the order confirmation email. Contact us immediately if you find any errors on the invoice.

Purchase orders are be placed between 8-12 hours after making your sale. You may not cancel your sale once the purchase order has been placed with our vendor(s). Purchase orders are the orders we, The Mansion Furniture, place with our vendors.

The delivery company assigned to your order will pick up the merchandise at the vendor’s warehouse. For online purchases a tracking number will be generated and provided to the customer. For customers in Arizona, we will contact you directly once your order arrives.